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Service Dispatcher (After Hours)

Plymouth, MN 55442

Posted: 07/19/19 Industry: Other Job Number: 00005XX2 Pay Rate: 16.00
Do you enjoy working in a fast paced environment that focuses on exceptional customer service? THE RIGHT STAFF is partnering with a growing company in Plymouth, MN that is seeking stand out candidates for a contract to hire Service Dispatcher opportunity. This position is Thursday through Monday 2:00 P.M. To 10:30 P.M. With Tuesdays and Wednesdays off.

Service Dispatcher Description:
• Review service requests for accuracy and special requirements
• Contact customers to confirm and schedule service appointments
• Dispatch service and maintenance calls for technicians and subcontractors
• Route field resources as efficiently as possible
• Connect with branch employees to align on daily plans, backlogs, escalated issues, etc.
• Process open service and maintenance requests
• Close open service tickets by documenting relevant information from field technicians including times, dates, issues, causes, and resolutions
• Find and research customers' service and alarm history
• Answer incoming phone calls from customers, field technicians, and branch employees
• Promptly return customers' calls and follow up as promised

Service Dispatcher Requirements:
• Time management- able to prioritize daily activities as situations arise
• High School Diploma or GED equivalent
• Ability to multi-task
• Ability to work in a fast paced environment
• Proven longevity in previous positions
• Excellent written and verbal communication skills
• Ability to type while speaking on the phone
• Excellent customer service skills; ability to diffuse tension, listen, and empathize
• Excellent attendance track record
• Ability to build relationships with internal and external customers and vendor partners
• Experience with Microsoft Word, Excel, Outlook, and Internet Explorer

Service Dispatcher Pay and Benefits:
• Located in Plymouth, MN
• Thursday through Monday 2:00 P.M. To 10:30 P.M.
• $16.00 per hour
• Contract to hire
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Apply by sending resumes to mpg3@therightstaff.com

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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