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Service Dispatch Call Intake

Plymouth, MN 55442

Posted: 09/15/19 Industry: Other Job Number: 00005YGM Pay Rate: 16.00
This position will be responsible for processing inbound calls from all service lines. This entails regular interaction with customers, co-workers, and technicians.

Service Dispatch Call Intake Description:
• Answer and handle incoming calls from customers, field technicians, and branch personnel
• Work closely with customers to verify if a service technician is needed or if the situation can be resolved remotely
• Review instructions to ensure tickets are entered accurately and special requirements are met
• Accurately document open service tickets by obtaining relevant information from field technicians; times, dates, issues, causes, and resolutions
• Find and research customer's service history

Service Dispatch Call Intake Requirements:
• High school diploma or GED
• Excellent written and verbal communication skills
• Strong typing skills and the ability to type while speaking on the phone
• Customer service skills; ability to diffuse tension, listen, empathize, and work towards solving customer issues calmly
• Excellent attendance track record

Service Dispatch Call Intake Pay and Benefits:
• Contract to hire opportunity
• $16.00 per hour
• Monday through Friday 9:30 A.M. To 6:00 P.M.
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Apply by sending your resume to mpg3@therightstaff.com

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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