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Repayment Account Manager

Minneapolis, MN 55614

Posted: 10/20/19 Industry: Other Job Number: 00005YFB Pay Rate: 21.00
Do you excel at communication, follow-up, tracking of information, and customer service? THE RIGHT STAFF is seeking Repayment Account Managers for a Student Loan Company in Minneapolis. This role is providing direct support to borrowers currently in the process of rehabilitating their defaulted loans.

Benefits of Repayment Account Manager:
• Minneapolis, MN
• Pay - $21 per hour
• 12:30 P.M. 9 P.M. Monday Thursday; 10:30 A.M. 7 P.M. Friday
• Temp to Hire Excellent benefits once hired on!
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses

Responsibilities of Repayment Account Manager:
• Support Borrowers to ensure that they complete the rehabilitation program
• Receive inbound calls to update borrower personal information in the system
• Place outbound calls to follow-up on past due accounts
• Ensure accurate account billing
• Maintain the established payment plan with the borrower; when needed negotiate and establish a payment plan with borrower
• Provide accurate and clear documentation of course of action taken
• Process payments
• Process miscellaneous paperwork
• Follow all departmental processes and procedures, use all available resources to ensure compliance to federal regulations

Qualifications of Repayment Account Manager:
• High School Diploma or GED required
• 2-3 years of relevant work experience required.
• Must be able to provide borrowers with courses of action based on student loan guidelines
• Must be able to follow procedures, processes and regulations
• Must be able to apply knowledge learned in training, and retain financial and other knowledge learned on the job.
• Must have strong computer skills, able to work within multiple systems, and document actions.
• Must have strong communication skills, including high levels of customer service, persuasion, and listening skills.
• Must display and promote high standards of ethical conduct and behaviors consistent with company and government standards

Apply by sending resume to stp8@therightstaff.com or call 952-546-1100 for more details.

Applicants selected for this position with our client will be required to complete a background check. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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