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Outbound Patient Scheduler

Edina, MN 55435

Posted: 10/20/19 Industry: Other Job Number: 00005YN1 Pay Rate: 18.00
Showcase your multi-tasking, customer service, and patient care experience as an Outbound Patient Scheduler supporting Medicare Patients! THE RIGHT STAFF is currently supporting a client in Edina, MN with their search for multiple Outbound Patient Schedulers. Ideal candidates will have a year of phone experience, and a sales or medical support background.
The outbound patient scheduler will be placing warm outbound calls to Medicare Patients to schedule in-home wellness appointments for Medicare - required annual care visits.
Benefits of Outbound Patient Scheduler:
• Contract to Hire
• Located in Edina, MN
• 2 Full-time Shift options available 8 A.M. 5 P.M. Monday Friday; or 11 A.M. 8 P.M.
• Some Weekend/Evening shifts may be required depending on project needs, 4-hr shifts; limited occurrences.
• Part-time Options can be considered.
• Pay-- $17-$19 per hour
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses

Responsibilities of an Outbound Patient Scheduler:
• Place a high volume of outbound calls to patients to schedule their Annual Wellness Visit.
• Serve as 1st point of contact to patients, setting the foundation for the visit.
• Schedule appointments for multiple clinicians throughout an assigned grid area, taking in to account clinician travel time and patient locations to schedule visits in the most efficient manner.
• Work within scheduling software to note day and time of appointment for the clinicians, and to note any shared information.
• Utilize Excel to track clinician availability and locations for set days and grid points.
• Provide Quality customer service to Medicare Patients over the phone, explaining the purpose of the call and setting up an appointment time.
• Other duties as assigned

Requirements of an Outbound Patient Scheduler:
• High school Diploma or GED required.
• 1-year of phone based experience is highly preferred.
• Basic Computer Skills required, intermediate knowledge of Excel and Outlook required.
• Prior experience in Healthcare, Medical Terminology knowledge or experience with Senior Citizens is preferred. Sales experience is preferred.
• Must possess poise and collectivity as well as a caring nature and patience when engaging and communicating with patient.
• Must have strong verbal communication skills, and persuasiveness to push to schedule the appointment.
• Must be comfortable working in a metric-driven, outbound dialing environment.

Apply by sending resume to stp8@therightstaff.com or call 952-546-1100 for more details.

Applicants selected for this position with our client will be required to complete a background check. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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