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Monitoring Specialist

Plymouth, MN 55442

Posted: 02/20/19 Industry: Other Job Number: 00005WXC Pay Rate: 16.00
Are you a night owl looking for a 3rd shift contract to hire opportunity? Do you enjoy assisting customers over the phone in a fast paced environment? THE RIGHT STAFF is currently hiring candidates for a Monitoring Specialist role in a call center environment.

Monitoring Specialist Details:
• Located in Plymouth, MN
• $16.00 per hour
• Contract to hire
• 3rd shift opportunity (must be available to start between 9 P.M. And 11 P.M.)
• THE RIGHT STAFF offers healthcare, vacation and referral bonuses

Monitoring Specialist Duties:
• Process approximately 70 inbound calls per day
• Process approximately 150 alarms per day by reviewing video data and notifying customer of alarm activity
• Input service tickets as needed to resolve equipment malfunctions and assist with troubleshooting
• Dispatch proper public safety agency as needed
• Maintain log of all calls received

Monitoring Specialist Requirements:
• Excellent communication and professional telephone demeanor
• Strong customer service orientation
• Problem solving ability
• Proficient in Microsoft Office and Windows software
• Strong ability to prioritize, processing alarms and inbound calls simultaneously with a high degree of accuracy
• High school diploma or equivalent
• Must be able to distinguish between red and green
• Able to work holidays and weekends

Apply by sending your resume to

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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