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Member Care Center Representative

Maple Grove, MN 55369

Posted: 04/22/19 Industry: Other Job Number: 00005XBJ Pay Rate: 18.00
We have an immediate need for multiple Member Care Center Representatives to assist with a short-term project in Maple Grove, MN! Qualified candidates will be customer-focused with outstanding communications skills. If you have customer service experience within a financial or banking industry and love working with a great team, we want to talk to you! This is a contract opportunity paying $18-$20 per hour.

This position will handle inquiries, support, and assist with technical issues by responding and proactively communicating with client members.

Member Care Center Representative Hours and Pay:
• Contract Opportunity
• Location: Maple Grove, MN
• Pay: $18-$20 per hour (DOQ)
• Hours: Monday Friday, 8:30am to 5:00pm
• THE RIGHT STAFF offers healthcare, vacation and referral bonuses

Member Care Center Representative Responsibilities:
• Contributes to quality efforts by putting member service above all else.
• Responds to the members inquiries regarding the on-line operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies.
• Respond to and manage member inquiries and/or expectations.
• Resolve customer concerns promptly and diplomatically.
• Identify, investigate, and troubleshoot member account variances.

Member Care Center Representative Requirements:
• 2 years previous work experience in customer service within a financial/banking industry required.
• Experience in a call center desired.
• Current knowledge of banking regulatory requirements.
• Proficient with computer systems, ability to quickly learn new financial software systems, and intermediate MS Office skills.
• Excellent verbal communication and strong problem solving skills.
• High level of sense of urgency and proactivity.
• Maintain a high level of satisfaction for all existing members by working independently with attention to quality and results.

Qualified applicants may apply directly to:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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