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Healthcare Claims Account Support Rep

Minneapolis, MN 55454

Posted: 07/19/19 Industry: Other Job Number: 00005X00 Pay Rate: 15.00
Serve as the key liaison for health insurance claims as an Account Follow-up Specialist with a Non-profit Healthcare Organization. Converse with patients, insurance carriers, and internal medical professionals via phone, email, and fax regarding outstanding patient account balances. Work to research and resolve billing inquiries in a patient-centered approach.

Multiple Opportunities Available! Ideal candidates will have 2 years of Health Insurance/Benefits experience, a basic understanding of insurance eligibility and benefits, knowledge of HIPAA compliance, and basic bookkeeping and billing skills.

Job Details:
• Pay Dependent On Experience
• Located in Minneapolis
• Temp to- Hire Opportunity
• Full-time, 1st Shift
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses

Job Descriptions:
• Be responsible for interfacing directly with patients, insurance carriers, internal medical staff, and health care facilities via phone, mail, or fax regarding outstanding account balances
• Research and resolve concerns related to billing inquiries, patient concerns or complaints with a patient-centered approach by resolving concerns in a timely manner and accurately to promote patient satisfaction
• Research, correct, and reprocesses denied and outstanding claims submitted to insurances companies
• Handle incoming customer service calls presented with the ability to answer, resolve, and escalate billing questions, concerns or complaints
• Ensure all inquiries are researched and resolved accurately and timely with a high level of customer service. Respond to patient and insurance voicemail mail messages
• Accurately verifies and register active patient insurance information in Flowcast. Update Flowcast visits and insurance coordination of benefits orders on invoices. Determine insurance eligibility and submit applicable claims to insurance companies
• Audit outstanding account balances to ensure all applicable insurance have been billed and have paid or denied invoices appropriately. Work directly with coders or insurances companies on insurance denials to promote timely and accurate accounts receivables
• Handle outstanding accounts in a fast-paced environment to ensure a timely account resolution while documenting appropriate account comments and resolutions
• Make outgoing calls to patients, insurance companies and other areas within the company regarding resolutions to incoming inquiries and patient financial service inquiries

Job Requirements:
• 2 years of Insurance/Benefits experience required
• Must have a basic knowledge of insurance eligibility and benefits, including claims submission and billing guidelines, and HIPAA compliance
• Must have a basic knowledge of bookkeeping and accurate data entry
• Needs to be self-motivated, self-directive, and works independently to solve any problems
• Needs to have excellent customer service skills
• Must be able to communicate effectively to resolve billing issues with patients and insurance companies via phone.
• Needs to have intermediate Microsoft Excel and Word experience
• Automated Telephone Queue experience with insurance verification and benefits application is preferred
• Knowledge of medical terminology and procedure and diagnosis coding is a plus.
• Prior Insurance Billing software experience is ideal
• Associates or college coursework in Health Care Billing or Business administration is preferred
• Prior Knowledge of ICD-9 or ICD-10 and CPT codes if preferred

Email your resume to or call #952-546-1100 for details!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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