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Director II - Customer Care

Mendota Heights, MN 55120

Posted: 06/27/19 Industry: Other Job Number: 00005XN9 Pay Rate: 60000.00
Are you an experienced Call Center Leader? Are you looking to utilize your complex operational management skills to hire, train, and counsel a robust staff of call center professionals? THE RIGHT STAFF is seeking a Director II for our Healthcare Clients Customer Care Center in the South Metro. Ideal candidates will bring a tenure of 9+ years of leadership experience, as well as strategic planning, organizational, managerial and leadership skills. MA/MBA is highly preferred.

Director II- Customer Care Details:
• Direct Hire Opportunity
• South Metro
• Salary Based on Qualifications
• 1st Shift

Director II Customer Care Job Responsibilities:
• Plan and Develop key processes with in a centralized customer service unit in order to achieve excellent customer service within a call center as well as staff in other sites.
• Use self-service tools & multiple systems in order to review performance.
• Includes oversight of multiple functions within health insurance, including claims, customer services, enrollment, billing, provider services, document management, mail services, appeals, and more.
• Provide guidance to complex issues.
• Provides full managerial and staffing responsibilities for all call centers. Hires, trains, coaches, counsels and evaluates performance of direct reports.
• Handle significant and regular external contact with customers, agencies, and internal and external partnerships.
• Has significant budget accountability and manages special projects

Requirements for the Director II Customer Care:
• BA/BS required; MA or MBA is highly preferred
• 9 + years of professional leadership experience, ideally in Call Center. Healthcare care preferred.
• Advanced strategic planning, organizational, managerial, and leadership skills required.

Apply Now at or call us at #952-546-1100 to discuss.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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