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Customer Support - Online Firearm Sales

Burnsville, MN 55337

Posted: 08/23/19 Industry: Other Job Number: 00005Y1P Pay Rate: 16.00
Are you a firearm s expert? Utilize your wealth of firearm s knowledge as a customer support representative with a national e-commerce company as a Customer Service Representative in South Minneapolis. Multiple opportunities available; refer your friends! We are seeking customer service driven candidates to work closely with customers to support incoming e-commerce business inquiries through email, phone, and more!

Ideal candidates will have prior firearm knowledge, superb communication skills, strong phone and active listening skills, prior customer de-escalation experience and have prior e-commerce or online-retail POS exposure.

Job Details:
• Pay $15-$17 per hour dependent on experience!
• Located in Burnsville, MN
• Rotating Schedule between 6 A.M. 12 A.M. Mon. Fri. And 9:30 A.M. 6P.M. Sat. And Sun.
• Contract to Hire
• State of the art facility, and snacks onsite!
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses

Job Description:
• Field incoming support inquiries from customers through calls, email, messaging, and social media
• Provide technical and procedural guidance on customers regarding order processes
• Follow an established plan for end-to-end support
• Place outbound communications to increase sales
• Support order management, fulfillment, returns, and inventory feeds
• Assist with order entry and other customer support
• Strive to continually improve customer satisfaction
• Provide feedback in team meetings to help identify customer needs, pain points, and process inefficiencies

Job Requirements:
• Must have 1 or more years of prior call center or customer service experience
• Must have excellent communication skills, both written and verbal
• Must have strong active listening and conflict resolution skills
• Must be proficient in Microsoft Office, prior CRM or Call Center Software is a plus
• Significant knowledge of firearms, including categories, styles, calibers and their applicable use is preferred

Email your resume to or call #952-546-1100 for details!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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