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Customer Service Representative

Plymouth, MN 55447

Posted: 10/20/19 Industry: Other Job Number: 00005YKM Pay Rate: 0.00
Our client in Plymouth, MN has an outstanding opportunity for a Customer Service Representative. Qualified candidates must possess excellent oral and written communications and thrive in an ever-changing and demanding work environment. If you are customer focused, computer savvy, and detail oriented, we want to meet you! This is a contract-to-hire opportunity paying $20-$23 per hour.

Customer Service Representative Information:
• Located in Plymouth, MN
• Contract-to-Hire Position
• Monday through Friday; 8:00am to 5:00pm
• Pay: $20-$23 per hour (DOQ)
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Customer Service Representative Responsibilities:
• Enter service requests into Service Software system to dispatch technicians for on-site service.
• Enter call updates and closings into Service Software system.
• Answer inbound calls from customers, vendors, and technicians and route to other departments as needed.
• Follow up on technician s service requests and report completion or progress to customers.
• Project billing analyze customer checklists, open, update, and close. Work with project team for agreed dollar billing and complete calls to meet month end deadlines.
• Answer customer, vendor, and technician questions and service inquires in dispatch email.

Customer Service Representative Requirements:
• High School Diploma or Equivalent, 2 year degree preferred
• 3 years customer service experience, call center preferred
• Project management experience highly desired
• Detail-orientated, high degree of accuracy, and ability to multi-task
• Proficient with CRM or order entry technology platforms
• Skilled in data entry for tracking and reporting
• Proficient in Outlook and knowledgeable in Excel
• Billing experience a plus
• Excellent communication skills and phone presence
• Ability to work well in a team environment, as well as individually
• Strong work ethic

Qualified applicants may apply directly to:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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