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Customer Service Representative

Plymouth, MN 55447

Posted: 05/24/19 Industry: Other Job Number: 00005XK9 Pay Rate: 20.00
We are assisting our client in the Plymouth, MN area with their immediate need for a Customer Service Representative. This associate will support customers and technicians with calls and data entry for service, repair, and installations of equipment. If you are customer focused, computer savvy, and detail oriented, we want to meet you! This is a long term contract opportunity paying $20 per hour.

Customer Service Representative Hours and Pay:
Located in Plymouth, MN
Long Term Contract Position
Monday through Friday; 8:00am to 5:00pm
Pay: $20 per hour
THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Customer Service Representative Responsibilities:
• Enter service requests into Service Software system to dispatch technicians for on-site service.
• Enter call updates and closings into Service Software system.
• Answer inbound calls from customers, vendors, and technicians and route to other departments as needed.
• Follow up on technician s service requests and report completion or progress to customers.
• Project billing analyze customer checklists, open, update, and close. Work with project team for agreed dollar billing and complete calls to meet month end deadlines.
• Assist with technician badge creation.
• Answer customer, vendor, and technician questions and service inquires in dispatch email.
• Perform other duties, as needed.

Customer Service Representative Requirements:
• High School Diploma or Equivalent, 2 year degree preferred
• 3 years customer service experience, call center preferred
• Proficient with CRM or order entry technology platforms
• Skilled in data entry for tracking and reporting
• Proficient in Outlook and knowledgeable in Excel
• Billing experience a plus
• Excellent communication skills and phone presence
• Ability to work well in a team environment, as well as individually
• Detail-orientated, high degree of accuracy, and ability to multi-task
• Strong work ethic

Qualified applicants may apply directly to: mpg8@therightstaff.com.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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