International Hearing Aid Manufacturer - Excellent Company Culture - Hiring now!
THE RIGHT STAFF is partnering w/ a well-established medical device manufacturer in their search for Customer Service Representatives to join their customer service department. Ideal candidates will have at least 2+ years of experience in a similar role.
JOB DESCRIPTION:
The Customer Care Representative is the first point of contact for telephone calls, faxes, and emails. Representative provides exceptional internal and external customer service by performing the following duties.
SPECIFIC JOB DUTIES AND RESPONSIBILIITES:
• Shall have the ability to analyze complex problems and recommend, monitor, and execute best practice solutions.
• Handles customer inquiries regarding order status and delivery dates, product warranty status, product options and specifications, dispenser referrals, etc.
• Fulfill stock product and accessory orders.
• Collaborates with Sales personnel by proactively contacting customers to discuss and resolve sales and service issues.
• Utilizes salesforce.com to document customer interactions, file and distribute customer complaints to appropriate departments and provide feedback to the customer regarding process improvements made and/or service action taken.
• Researches and resolves issues regarding mis-shipments, finance matters, and history of devices.
• Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to custom orders, and follow-up regarding commitments made regarding product delivery.
• Performs special projects as assigned.
• Provide support for online platforms to support e-commerce services.
• Actively pursue opportunities for Continuous Improvement and implementation.
SPECIFIC QUALIFICATIONS AND EXPERIENCE REQUIRED:
• Excellent telephone etiquette including exceptional professionalism, compassion, and problem resolution skills.
• Strong communication skills both verbal and written.
• Strong organizational skills
• Ability to work in a fast paced, multi-tasking environment.
• Computer skills
• High school diploma or equivalent required.
• Individual should have basic computer skills and be willing to learn to work with current ERP system, Microsoft Office business applications and salesforce.com.
• Previous MS Office experience preferred.
• Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email.
SPECIFIC SCHEDULE, PAY, AND BEENFITS:
• Monday to Friday - 8 am to 5 pm or 10 am to 7 pm
• Located in Bloomington, MN - 50% onsite
• Pay depends on experience - $20+/hr.
• Contract-to-hire opportunity!
TO APPLY:
Qualified candidates may apply by sending your resume to edn8@therightstaff.com
We thank all interested candidates. However, only those selected for interviews will be contacted.
To view additional positions and apply directly, go to our website: www.therightstaff.com/searchjobsnow
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU! Let us help YOU create YOUR Success!
THE RIGHT STAFF is an Equal Opportunity Employer.
