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Customer Service

Plymouth, MN 55442

Posted: 05/05/21 Industry: Customer Service Job Number: 0000622S Pay Rate: 16.00

Job Description

This position will be responsible for making outbound calls from all service lines. This entails regular interaction with customers, co-workers, and technicians.

Customer Service Description:
• Answer and handle incoming calls from customers, field technicians, and branch personnel
• Work closely with customers to verify if a service technician is needed or if the situation can be resolved remotely
• Review instructions to ensure tickets are entered accurately and special requirements are met
• Accurately document open service tickets by obtaining relevant information from field technicians; times, dates, issues, causes, and resolutions
• Find and research customer's service history

Service Dispatch Call Intake Requirements:
• High school diploma or GED
• Excellent written and verbal communication skills
• Strong typing skills and the ability to type while speaking on the phone
• Customer service skills; ability to diffuse tension, listen, empathize, and work towards solving customer issues calmly
• Excellent attendance track record

Customer Service Pay and Benefits:
• Contract to hire opportunity
• $16.00 per hour
• Monday through Friday Start times between 7 A.M. And 11 A.M.
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Apply by sending your resume to edn8@therightstaff.com

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

Applicants selected for this position with our client will be required to complete a background check, credit check, and drug test. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF is an Equal Opportunity Employer.

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