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Customer Service Coach

Plymouth, MN 55441

Posted: 10/18/19 Industry: Inbound Customer Service Job Number: 00005YG4 Pay Rate: 20.00
Lead Customer Service Representative
Plymouth, MN

Our client in Plymouth is looking for a few Lead Customer Service Representatives to work during the school year. These positions are flexible on 1st shift between 6am 8pm, Monday Friday, These positions will be resolving customers and team members issues regarding administering tests, login complications, status updates, and much more.

Requirements for the Lead Customer Service Representatives are:
MUST HAVE 1-3 years of previous lead or supervisory experience
MUST HAVE 1-3 years of call center experience
Strong problem solving and analytical skills
Ability to multitask, work in a fast pace environment, and have good communication skills
Must possess a High school diploma/GED. Associates degree are preferred.

Lead Customer Service Representatives are expected to:
Taking inbound calls, assisting with customer inquiries, and properly documenting conversations
Train and coach a team of representatives regarding performance, new procedures, compliance and regulations
Resolve escalated issues from customers and internal team members
Manage team members performance, goals, and maintain a positive environment
Provide feedback and reports to management

For immediate consideration please send resume to

THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Employment Opportunity employer.
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