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Customer Service/Administrative Support

St. Paul, MN 55114

Posted: 07/19/19 Industry: Customer Service Job Number: 00005XY0 Pay Rate: 0.00
We are assisting a manufacturing client in St. Paul, MN in their search for a Customer Service/Administrative Support associate. This associate will retrieve and process customer orders and support the sales representatives. If you are energetic, enthusiastic, and customer focused, we want to meet you. This is a contract-to-hire opportunity!

Customer Service/Administrative Support Hours and Pay:
• Contract-to-Hire Position
• Located in St. Paul, MN
• Monday through Friday; 8:30am to 5:00pm
• Pay: $16 per hour
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Customer Service/Administrative Support Responsibilities:
• Receives customer orders over the phone, fax, email, and in person.
• Writes up the orders accurately and completely and sends confirmation notices for receipt of order.
• Processes customer orders, entering all data into CRM system.
• Investigates any shipping delays or shortages, and reports the cause and expected delivery date to the customer and the sales representative.
• Receives and investigates customer complaints, and provides feedback to the customer as to how and when the situation will be resolved. Document in the CRM program.
• Supports the sales staff and inside sales representatives.
• Assembling and mailing sample packets and other product information to customers.

Customer Service/Administrative Support Qualifications:
• High School Diploma or Equivalent.
• Proficiency in Microsoft Office programs.
• Experience in a CRM data entry system.
• Detail-oriented with a high degree of accuracy and ability to multi-task.
• Customer focused with conflict resolution skills.
• Professional phone presence.

Qualified candidates may apply directly to:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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