DIRECT HIRE - INCLUDES 3 Tier HIRING BONUS, AND MONTHLY INCENTIVE PROGRAM
Are you looking for an entry-level customer service/inbound call center role? Do you want to join a growing company? We are assisting our Burnsville, MN Client with their Customer/Concierge Support Specialist need. If you have an ambition to learn and enjoy making a difference and helping people, please apply today!
RESPONSIBILITIES:
Gain professional call center work experience by:
• Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events
• Book customers for BMW Driving School Programs using a web-based reservation system
• Track customers wait lists, voucher verification requests and refund approval requests using a web-based CRM platform
• Maintain accurate customer records and notes in respective systems to support the program
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web-based system to escalate customer issues as needed
• Follow program guidelines and call center standards
REQUIREMENTS:
• Minimum High School Diploma
• 0-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web-based applications
• Knowledge about brand loyalty and concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation
• Able to type 20 - 25 words per minute (be open to taking a 3 minute typing test prior to a possible On-Site Interview/Tour
• Able to train the first 6 weeks Monday - Friday from 8 A.M. - 5 P.M. Before moving to an agreed upon schedule
HOURS, PAY and BENEFITS:
• Direct Hire
• On-Site
• Burnsville, MN
• Full-time
• Sunday - Thursday (9 A.M. - 6 P.M.) OR Tuesday - Saturday (11 A.M. - 8 P.M.)
• Pay: English $17.85 - $18.19/hr. (DOE)
• Company Benefits Package
Applicants selected for this position with our client will be required to complete a Background/ Drug Test/ Employment verification/ Education Verification/ Credit Check. Successful completion of these assessments is required for further consideration.
TO APPLY:
Apply at mpg8@therightstaff.com or call/text us #763-478-5454.
We thank all interested candidates. However, only those selected for interviews will be contacted.
To view additional positions and apply directly, go to our website: www.therightstaff.com/searchjobsnow
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU! Let us help YOU create YOUR Success!
THE RIGHT STAFF is an Equal Opportunity Employer.
