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Customer Concierge Support

Burnsville, MN 55337

Posted: 06/04/23 Industry: Other Job Number: 00006BHT Pay Rate: 37128.00

Job Description


Are you looking for an entry-level customer service/inbound call center role? Do you want to join a growing company? We are assisting our Burnsville, MN Client with their Customer/Concierge Support Specialist need. If you have an ambition to learn and enjoy making a difference and helping people, please apply today!

Gain professional call center work experience by:
• Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events
• Book customers for BMW Driving School Programs using a web-based reservation system
• Track customers wait lists, voucher verification requests and refund approval requests using a web-based CRM platform
• Maintain accurate customer records and notes in respective systems to support the program
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web-based system to escalate customer issues as needed
• Follow program guidelines and call center standards

• Minimum High School Diploma
• 0-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web-based applications
• Knowledge about brand loyalty and concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation
• Able to type 20 - 25 words per minute (be open to taking a 3 minute typing test prior to a possible On-Site Interview/Tour
• Able to train the first 6 weeks Monday - Friday from 8 A.M. - 5 P.M. Before moving to an agreed upon schedule

• Direct Hire
• On-Site
• Burnsville, MN
• Full-time
• Sunday - Thursday (9 A.M. - 6 P.M.) OR Tuesday - Saturday (11 A.M. - 8 P.M.)
• Pay: English $17.85 - $18.19/hr. (DOE)
• Company Benefits Package

Applicants selected for this position with our client will be required to complete a Background/ Drug Test/ Employment verification/ Education Verification/ Credit Check. Successful completion of these assessments is required for further consideration.

Apply at or call/text us #763-478-5454.

We thank all interested candidates. However, only those selected for interviews will be contacted.
To view additional positions and apply directly, go to our website:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU! Let us help YOU create YOUR Success!

THE RIGHT STAFF is an Equal Opportunity Employer.
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