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Customer Care Representative

New Hope, MN 55428

Posted: 10/20/19 Industry: Other Job Number: 00005YLF Pay Rate: 18.00
Are you a customer service professional dedicated to providing excellent customer service while creating amazing experiences for your customers? If this is you, then we have a great opportunity for you! Our client in New Hope is seeking a contract Customer Care Representative to join their team! Apply today!

Customer Care Representative Pay and Benefits:
• Located in New Hope, MN
• 3-6 month Contract with long term potential
• Monday through Friday 8:30 A.M. To 5:00 P.M.
• Pay is $18-$20 per hour DOQ
• THE RIGHT STAFF offers healthcare, vacation and referral bonuses

Customer Care Representative Responsibilities:
• Daily communication directly with customer assisting in resolving customer issues by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution for resolution
• Responsible for inbound customer calls/emails for a specific territory, backup others as needed
• Responsible for handling customer related questions, inquiries, and complaints in a timely and professional manner
• Maintain customer records by updating and keeping thorough and complete notes
• Partner with other functions (Sales, Finance, Quality, Product, etc) to facilitate issue resolution
• Responsible for assisting in maintaining orders - ship dates, changes/adjustments to orders
• Communicate effectively with Distribution Centers to meet customer expectations and requirements
• Maintain a positive attitude and deescalate stressful situations
• Process daily, weekly, and monthly reports as assigned
• Monitor and trouble shoot order fulfillment
• Upsell/cross-sell products to customers when appropriate
• Perform other duties as assigned

Requirements of the Customer Care Representative:
• A high school diploma or equivalent is required. An Associates degree in Business Administration or equivalent is preferred
• At least 2 years of experience working in a high volume, fast-paced customer-service related role
• Knowledge and experience in JDEdwards preferred but not required
• A high level of telephone etiquette and professionalism
• Solid oral communication, grammar and business writing skills
• Overall understanding of the difference between a customer transaction and an interaction
• Excellent retention on high-volume of training materials on system, product and customers

Apply by sending your resume to

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

Applicants selected for this position with our client will be required to complete a background check, credit check, and drug test. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF is an Equal Opportunity Employer.
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