DIRECT HIRE! Earning potential of $41, 600.00 - $45, 600.00
THE RIGHT STAFF is assisting our growing St Paul Client with hiring for Repair Technicians who have a passion for technology. This role is supporting Chromebook Repair for the K-12 education market. Idea candidates will have a minimum of 1 year of technology experience, training or 2-year degree in computer technology OR technical certification (Comptia A+) or self-study in IT hardware support. Hobbyist interest is definitely a plus! The Repair Technician will work to successfully audit, document, and repair defective customer systems, adapting to achieve desired individual and team KPIs, while adhering to established quality standards, at the direction of the Repair Supervisor and Repair Lead. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives.
POSITION DUTIES/RESPONSIBILITIES
As assigned, work to fulfill the primary function of the Repair Team:
Audit defective customer systems
Verify serial number on Repair Traveler matches the device in hand
Confirm the issue described by the customer is present
Recommend part needed to fix described issue
Accurately document needed info on Repair Traveler
Adhere to established timeframes and standards to ensure efficiency
Follow all department auditing guidelines
Repair defective customer systems:
Verify serial number on Repair Traveler matches the device in hand
Repair defective system with provided part
Verify the problem described is fixed
Accurately document needed info on Repair Traveler
Adhere to established timeframes and standards to ensure efficiency
Follow all department repair guidelines
Effectively and efficiently work to achieve successful individual audit/repair KPI's while maintaining quality
Working as part of a larger team to aid in achieving team level KPIs
Identify areas of concern, means of improvement, and ways to increase efficiency, communicating them to Supervisor or Lead
When problems have occurred, work with Supervisor, Lead, and admin repair staff to identify their root causes and implement or recommend changes to prevent them from occurring again in the future
Assist other teams in accomplishing various tasks, as needed or assigned
REQUIRED SKILLS/ABILITIES
Excellent interpersonal skills
Ability to work well as part of a team
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to prioritize tasks
Ability to function well in a fast-paced environment
EDUCATION & EXPERIENCE
At least 1-year related work or personal experience required
High school diploma or equivalent required
Preferred at least 1-year technical training from technical program or college
Hardware certifications a plus (A+, ACMT, etc.)
ESSENTIAL AND PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement
Must be able to lift up to 30+ pounds at times
HOURS, PAY AND BENEFITS:
Direct Hire - Multiple Openings. Refer your friends!
On-Site
St. Paul, MN
1st Shift, Monday - Friday from 6:30 A.M. - 3:00 P.M.
Pay: $20.00/hr. ($41, 600.00/year) Plus.
BONUSES -
A discretionary quarterly bonus (up to $1, 000.00) paid out quarterly (April, July, October and January)
BENEFITS -
Competitive wages ($20 starting!)
Starting & immediate 3-week PTO accrual
401(k) plan through Empower with 4% company match and immediate full vesting
Health insurance through BCBS of MN
HSA (w/ employer contribution) & FSA eligibility through Further
Dental and vision insurance through MetLife
Valuable extras including LegalShield & IDShield insurance
Company paid life, AD&D, and disability insurance
7 paid holidays (plus 2 floating holidays)
Opportunity to grow your career into becoming a Repair Technician II, Critical Repair Tech, Team Lead, or our Super Technician position
Well lit, comfortable work environment
Free parking
Paid every other week
Listen to a headphone while you work
Casual (respectable) dress (hats, shorts, jeans, hoodies, hats/caps)
Great coworkers
Fun place to work
Applicants selected for this position with our client will be required to complete a background check. Successful completion of this assessment is required for further consideration.
TO APPLY:
Qualified candidates may apply by sending your Microsoft Word 2003 or higher resume to mpg8@therightstaff.com
We thank all interested candidates. However, only those selected for interviews will be contacted.
To view additional positions and apply directly, go to our website: www.therightstaff.com/searchjobsnow
THE RIGHT STAFF is an Equal Opportunity Employer.
