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Call Center Coach

Plymouth, MN 55441

Posted: 08/23/19 Industry: Customer Service Job Number: 00005Y48 Pay Rate: 20.00
Prove your leadership qualities and support a versatile and diverse team as a Call Center Coach for our Educational Services Client. Help your team excel at providing Tier 1 customer service, help troubleshoot minor software issues, and support staff with escalated service problems. We are seeking individuals with more than 1 year of prior Call Center experience and prior coach or leadership experience. Apply today at stp8@therightstaff.com.


JOB DUTIES FOR CUSTOMER SERVICE COACHES:
• Act at the First Point of Contact for a small team regarding escalated issues, resolution responsibility, and more
• Work with Management to improve and manage employee performance goals and objectives
• Provide timely feedback and encouragement to staff
• Plan, communicate and delegate work assignments to staff
• Receive, respond and resolve inbound client calls on company products and information
• Provide excellent customer service in a heavy call environment
• Communicate successfully with management and production teams

REQUIREMENTS FOR CUSTOMER SERVICE COACHES:
• Have a minimum of 1 year of non-scripted call center experience in Technical Support setting
• Have a minimum of 1 year of team lead, management or coaching experience
• Be technically inclined, and able to learn new systems and software quickly
• Must have outstanding phone, customer service, and problem-solving skills
• Must have strong written and verbal communication skills
• Must be familiar with Microsoft Suite

HOURS AND BENEFITS FOR CUSTOMER SERVICE COACHES:
• Pay: $20 per hour
• Monday thru Friday: 1st shift Flexible Hours
• Located: Brooklyn Park
• Long Term Contract: September thru June

Apply by sending resume to stp8@therightstaff.com or call 952-546-1100 for more details.


THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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