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Account Specialist

Minneapolis, MN 55401

Posted: 10/20/19 Industry: Collections Job Number: 00005YG0 Pay Rate: 17.00
Do you have at least 2 years of collections experience? Are you looking to grow in your next organization? Our non profit client in Minneapolis is currenly seeking Account Specialists to join their team. APPLY NOW!

Account Specialist Responsibilities:
Handles outbound dialer calls to contact borrowers with defaulted loans
Utilizes systems to verify borrower information and documentation
Provides borrowers arrangements for payment
Negotiates and establishes a payment plan with the borrower
Provides accurate and clear documentation of course of action taken
Performs secondary follow-up on contacts
Process payments (i.E. Credit card payments, etc.)
Follows established departmental processes and procedures
Utilizes available resources to ensure compliance to the federal regulations
Escalates situations outside guidelines to supervision
Arrives to work on time and maintains regular attendance, working assigned shifts
Interacts well with others
Maintains a positive, cooperative attitude

Account Specialist Requirements:
High School diploma or GED
2 + years collection experience
1+ years customer service experience
Demonstrated collection knowledge
Demonstrated thorough knowledge of available payment programs and their criteria
Ability to select appropriate course of actions to assist borrowers
Ability to follow procedures, processes and regulations in the work area
Ability to apply knowledge learned through training
Basic math skills and the ability to calculate interest and collection cost as needed
Strong computer skills
Strong listening skills
Strong customer service skills
Strong communication and persuasion skills
Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
Ability to consistently carry out job responsibilities

Hours and Benefits for Account Specialist:
Monday - Thursday from 12:30pm to 9:00pm and Friday from 10:30am to 7:00pm
$16- $17 per hour plus commission
Average commission is $3200 per month
Temp to Hire

THE RIGHT STAFF offers Healthcare, Vacation and Referral bonuses
To Apply: Please send a resume to

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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