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Manufacturing Customer Service Representative

St. Paul, MN 55114

Posted: 02/22/20 Industry: Customer Service Job Number: 00005ZGW Pay Rate: 18.00

Job Description

THE RIGHT STAFF is assisting a manufacturing company in St. Paul, MN with their immediate need for a Manufacturing Customer Service Representative. This associate will retrieve and process customer orders and support outside sales representatives. Qualified candidates must have experience within a manufacturing environment, detail-oriented with a high degree of accuracy, and customer focused. This is a contract-to-hire or direct hire opportunity!

Manufacturing Customer Service Representative Information:
• Contract-to-Hire or Direct Hire Position
• Located in St. Paul, MN
• Monday through Friday; 8:30am to 5:00pm
• Pay: $19 per hour
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Manufacturing Customer Service Representative Responsibilities:
• Receives customer orders over the phone, fax, email, and in person.
• Writes up the orders accurately and completely and sends confirmation notices for receipt of order.
• Processes customer orders, entering all data into CRM system.
• Order printing, product, and private label requests.
• Investigates any shipping delays or shortages and reports the cause and expected delivery date to the customer and the sales representative. Document in the CRM program.
• Receives and investigates customer complaints and provides feedback to the customer as to how and when the situation will be resolved. Document in the CRM program.
• Supports the sales staff and outside sales representatives.
• Assembling and mailing sample packets and other product information to customers.

Manufacturing Customer Service Representative Qualifications:
• High School Diploma or Equivalent.
• Must have experience within a manufacturing industry and customer service.
• Proficiency in Microsoft Office programs.
• Experienced in a CRM data entry system.
• Detail-oriented with a high degree of accuracy and ability to multi-task.
• Customer focused with conflict resolution skills.
• Professional phone presence.

Qualified candidates may apply directly to:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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