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E-commerce Customer Service

Burnsville, MN 55337

Posted: 10/18/18 Industry: Other Job Number: 00005W1M Pay Rate: 16.00
Serve as an industry expert for a national e-commerce company as a Customer Service Representative in South Minneapolis. Several opportunities available! We are seeking a customer service driven individual to work closely with clients to support incoming business inquiries through email, phone, and more!

Ideal candidates will have superb communication skills, have strong phone and active listening skills, have prior customer de-escalation experience and have prior e-commerce or online-retail POS exposure.

Job Details:
• Pay $15-$17 per hour dependent on experience!
• Located in Burnsville, MN
• Rotating Schedule between 6 A.M. 12 A.M. Mon. Fri. And 9: 30 A.M. 6P.M. Sat. And Sun.
• Contract to Hire
• State of the art facility, and snacks onsite!
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses

Job Description:
• Field incoming support inquiries from industry dealers and clients through calls, email, messaging, and social media
• Proactively engage licensed dealers to help support their business
• Provide technical and procedural guidance on the set-up and maintenance of dealer accounts
• Follow an established plan for end-to-end support
• Place outbound communications to increase sales
• Support order management, fulfillment, returns, and inventory feeds
• Assist with order entry and other customer support
• Strive to continually improve dealer and customer satisfaction
• Provide feedback in team meetings to help identify customer needs, pain points, and process inefficiencies

Job Requirements:
• Must have 1 or more years of prior call center or customer service experience
• Must have excellent communication skills, both written and verbal
• Must have strong active listening and conflict resolution skills
• Must be proficient in Microsoft Office, prior CRM or Call Center Software is a plus
• Significant knowledge of firearms, including categories, styles, calibers and their applicable use is preferred

Email your resume to or call #952-546-1100 for details!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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