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Customer Service/Inside Sales Support

St. Paul, MN 55114

Posted: 12/11/18 Industry: Customer Service Job Number: 00005WG5 Pay Rate: 18.00
We are assisting our client in St. Paul, MN with their immediate need for a Customer Service/Inside Sales Support associate. This associate will retrieve and process customer orders and support outside sales representatives. If you are detail-oriented with a high degree of accuracy and customer focused, we want to meet you. This is a contract-to-hire opportunity paying $18 to $20 per hour.

Customer Service/Inside Sales Hours and Pay:
• Contract-to-Hire Position
• Located in St. Paul, MN
• Monday through Friday; 8: 30am to 5: 00pm
• Pay: $18-$20 per hour (DOE)
• THE RIGHT STAFF offers healthcare, vacation, and referral bonuses

Customer Service/Inside Sales Responsibilities:
• Receives customer orders over the phone, fax, email, and in person.
• Writes up the orders accurately and completely and sends confirmation notices for receipt of order.
• Processes customer orders, entering all data into CRM system.
• Order printing, product, and private label requests.
• Determines correct sales tax rate for customer on all cash sales.
• Investigates any shipping delays or shortages, and reports the cause and expected delivery date to the customer and the sales representative. Document in the CRM program.
• Receives and investigates customer complaints, and provides feedback to the customer as to how and when the situation will be resolved. Document in the CRM program.
• Supports the sales staff and outside sales representatives.
• Assembling and mailing sample packets and other product information to customers.

Customer Service/Inside Sales Qualifications:
• High School Diploma or Equivalent.
• Proficiency in Microsoft Office programs.
• Experienced in a CRM data entry system.
• Detail-oriented with a high degree of accuracy and ability to multi-task.
• Customer focused with conflict resolution skills.
• Professional phone presence.

Qualified candidates may apply directly to:

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.
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