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Insurance Call Center Representative

Minneapolis, MN

Post Date: 11/18/17 Job ID: 00005MFH Industry: Customer Service Pay Rate: 18.00
Are you familiar with the insurance industry? Do you genuinely enjoy answering program, and benefit based questions? Utilize your customer support skills and join a team of dedicated individual s at our Twin Cities client s inbound insurance support center. Preferred candidates will have experience in health, disability, or life insurance and have a minimum of 1 year of call center support. Apply Now!

JOB DUTIES FOR INSURANCE CALL CENTER REPRESENTATIVE:
• Provide detailed support to insurance members regrading available insurance programs and benefits.
• Maintain a high level of professional customer service in a busy call center environment.
• Communicate efficiently with members, and efficiently deescalate callers when necessary.
• Provide trouble shooting support for provider website, and walk members through portal use.
• Transfers calls to the correct department as needed to efficiently support members.

JOB REQUIRMENTS FOR INSURANCE CALL CENTER REPRESENTATIVE:
• Minimum of 1 year of prior experience in the insurance industry. Prior health, disability or life insurance experience is preferred.
• Minimum of 1 year of inbound, unscripted call center experience.
• Some college preferred, but not required.
• Must have exceptional phone, customer service, and problem solving skills.
• Must have sound decision making skills, and the ability to efficiently multi-task.

BENEFITS OF INSURANCE CALL CENTER REPRESENTATIVE:
• Located in St. Paul
• Contract to Hire Opportunity!
• Monday thru Friday: 8 A.M. To 5 P.M.
• Pays $16-18/ hour
• THE RIGHT STAFF offers Healthcare, vacation and referral bonuses


Apply by sending resume to stp7@therightstaff.com or call 651-288-2800 for more details.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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