B2B CUSTOMER SUPPORT - DIRECT-HIRE OPPORTUNITY - 100% ONSITE IN EAGAN, MN
THE RIGHT STAFF has partnered with a sustainable and eco-friendly retail manufacturer and distributor in their search for a Customer Support Specialist.
We're seeking a dynamic Customer Support Specialist to join our client's team on a full-time basis. This position will be the heartbeat of our client's customer interactions, ensuring every experience is seamless, personalized, and exceeds expectations.
Essential Job Duties:
• Engage with Customers: Deliver timely, friendly, and knowledgeable support via phone, live chat, and email.
• Problem Solver: Make clarification calls/emails to resolve order questions, notify of inventory issues, and present alternatives.
• Order Management: Monitor orders in the ERP system daily, ensuring they meet customers' "in-hand" dates.
• Process Returns: Handle returns and credits swiftly and efficiently.
• Resolve Issues: Research and resolve order issues, keeping customers informed every step of the way
• Team Collaboration: Work closely with inside and outside sales reps to ensure orders are completed with top-notch service.
• Onboard New Customers: Ensure an exceptional onboarding experience for every new customer.
• Participate in Meetings: Actively engage in weekly team meetings, huddles, and updates.
Minimum Requirements:
• High School Diploma or equivalent required.
• Minimum 2+ years of B2B customer support experience in a production and/or distribution environment.
• Strong attention to detail, communication, organization, and problem-solving abilities required.
• Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software required.
Schedule, Pay, & Benefits:
• Position is 100% onsite at Eagan, MN headquarters
• Monday to Friday with core business hours from 8 am to 6 pm
• Pay starts at $45, 000/year and depends on experience.
• Direct-hire opportunity with competitive benefits package included
• Excellent culture and opportunity for growth!
TO APPLY:
Qualified candidates may apply by sending their resumes to edn8@therightstaff.com
We thank all interested candidates. However, only those selected for interviews will be contacted.
To view additional positions and apply directly, go to our website: www.therightstaff.com/searchjobsnow
THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU! Let us help YOU create YOUR Success!
THE RIGHT STAFF is an Equal Opportunity Employer
