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Customer Service Lead

Brooklyn Park, MN

Post Date: 08/23/17 Job ID: 00005LVL Industry: Other
THE RIGHT STAFF is now seeking Customer Service Leads for a long term contract opportunity. Qualified candidates will have 1 or more years of supervisory experience and 1 or more years working in a call center environment.

Qualified candidates may send a MS Word resume to

To view additional positions and to apply directly to our website:

Customer Service Lead details:
Monday through Friday 6: 00 A.M. To 8: 00 P.M. 8 hour shift required between these hours
Long term contract
$20.00 per hour

Customer Service Lead job duties:
Write, edit, and proof read project documentation and correspondence
Receive, respond to, and resolve inbound client contacts on products in an overflow capacity
Model positive behavior, attendance, and change acceptance
Plan, communicate, and delegate work assignments
First point of contact for escalated issues, with resolution responsibilities by utilizing appropriate resources
Knowledge of training with assigned client, service offerings, policies, and processes
Perform and maintain performance levels as measured against metrics
Provide and recommend additional training to new employees
Required to achieve several certifications throughout training and contract duration

Required skills for Customer Service Lead:
High School diploma/GED equivalent: Associates degree preferred
Strong problem solving skills
Strong time management skills
1-3 years of previous coaching, lead, or supervisory experience and 1-3 years working in a call center environment

THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find your right job right NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

Applicants selected for this position with our client will be required to complete a background check/drug test. Successful completion of this assessment is required for further consideration.

THE RIGHT STAFF is an equal opportunity employer.

Min: 1
Edu: High School
Type: Seasonal
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