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Customer Service Call Center Coach

Brooklyn Park, MN

Post Date: 08/23/17 Job ID: 00005LTV Industry: Customer Service
Do you possess strong leadership and coaching experience? Seeking now for Customer Service Call Center Coaches for a long term call center contract opportunity with a growing Educational Services client in the West Metro Twin Cities area. Individuals in this role must be able to proactively influence other team members in a rapidly changing environment and be required to achieve several certifications throughout training and contract duration.

Job Duties for Customer Service Call Center Coach:
• Plan, communicate, and delegate work assignments
• Write, edit, and proof project documentation and correspondence
• Performs to and maintains acceptable performance levels as measured against agent metrics
• Improve and manage performance goals, coaching, and encouraging staff
• Serve as first point of contact utilizing appropriate resources to resolve escalated issues
• Achieve several certifications throughout training and contract duration

Required Skills for Customer Service Call Center Coach:
• High school diploma/GED equivalent: Associates degree preferred
• Strong problem solving and analytical skills
• Strong time management skills
• Demonstrated technical aptitude and strong familiarity with Microsoft Office Suite
• 1-3 years of previous coaching, lead or supervisory experience and 1-3 solid years working in a Call Center environment

Hours and Benefits for Contact Center Coach:
• Monday through Friday 6am to 8pm. You would be required to work an 8 hour shift during these hours
• Long term contract position
• Pay starting $20 per hour

To Apply:
Qualified applicants may send a MS Word resume to: stp5@therightstaff.com
To view additional positions and to apply directly to our website: www.therightstaff.com

THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

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