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Call Center Representative

Minneapolis, MN

Post Date: 01/18/18 Job ID: 00005NRQ Industry: Customer Service Pay Rate: 17.00
Are you familiar with the healthcare industry? Do you genuinely enjoy answering program, and benefit based questions? Utilize your customer support skills and join a team of dedicated individuals at our Twin Cities client s inbound healthcare support center. Preferred candidates will have experience in health, disability, or life insurance and have a minimum of 1 year of call center support. Apply Now!

Job Duties for Call Center Representative:
• Provide detailed support to healthcare members regrading available programs and benefits.
• Maintain a high level of professional customer service in a busy call center environment.
• Communicate efficiently with members, and efficiently deescalate callers when necessary.
• Provide troubleshooting support for provider website, and walk members through portal use.
• Transfers calls to the correct department as needed to efficiently support members.

Job Requirements for Call Center Representative:
• Minimum of 1 year of prior experience in the healthcare industry. Prior health, disability or life insurance experience is preferred.
• Minimum of 1 year of inbound, unscripted call center experience.
• Must have exceptional phone, customer service, and problem solving skills.
• Must have sound decision making skills, and the ability to efficiently multi-task.

Benefits for Call Center Representative:
• Located in Minneapolis.
• Monday thru Friday: 8 A.M. To 5 P.M.
• Pays $16-18/ hour.
• Contract to Hire Opportunity!
• THE RIGHT STAFF offers Healthcare, Vacation and Referral bonuses.

To Apply:
Please send a resume to stp7@therightstaff.com or call 651-288-2800 for more information.

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist you!

THE RIGHT STAFF is an Equal Opportunity Employer.

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