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Call Center Lead Coach

Maple Grove, MN

Post Date: 08/23/17 Job ID: 00005LVJ Industry: Other
Do you have a knack for coaching and leading a team in a call center environment? Do you enjoy working with others to help them grow their experience and career? Our growing client in the North Metro is looking to add veteran Call Center Coaches to their growing team! If you are ready to make a move in your career for this outstanding long term contract assignment, apply today at mpg2@therightstaff.com

Customer Service Coach Hours and Benefits:
Monday through Friday 6am to 8pm. You would be required to work an 8 hour shift during these hours
Long term contract position
$20 per hour

Customer Service Coach Job Duties:
First point of contact for escalated issues, with resolution responsibilities by utilizing appropriate resources
Plan, communicate and delegate work assignments
Model positive behavior, attendance and change acceptance
Receive, respond to and resolve inbound Client contacts on products as needed in an overflow capacity
Write, edit and proof project documentation and correspondence
Knowledgeable with training about assigned Client, service offerings, policies and processes
Performs to and maintains acceptable performance levels as measured against agent metrics
Provide and recommend additional training for new staff
Required to achieve several certifications throughout training and contract duration

Customer Service Coach Required Skills:
High school diploma/GED equivalent: Associates degree preferred
Strong problem solving and analytical skills
Strong time management skills
1-3 years of previous coaching/lead or supervisory experience
1-3 years working in a Call Center environment

To Apply:
Qualified applicants may send a MS Word resume to: mpg2@therightstaff.com
To view additional positions and to apply directly to our website: www.therightstaff.com

THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

#CB
Min: 2
Edu: high school
Type: contract to hire
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