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Call Center Coach

Brooklyn Park, MN

Post Date: 08/21/17 Job ID: 00005LVB Industry: Customer Service
Prove your leadership qualities and support a versatile and diverse team as a Call Center Coach for our Educational Services Client. Help your team excel at providing Tier 1 customer service, help troubleshoot minor software issues, and support staff with escalated service problems. We are seeking individuals with more than 1 year of prior Call Center experience and prior coach or leadership experience. Apply today at stp8@therightstaff.com.

JOB DUTIES FOR CUSTOMER SERVICE COACHES:
• Act at the First Point of Contact for a small team regarding escalated issues, resolution responsibility, and more
• Work with Management to improve and manage employee performance goals and objectives
• Provide timely feedback and encouragement to staff
• Plan, communicate and delegate work assignments to staff
• Receive, respond and resolve inbound client calls on company products and information
• Provide excellent customer service in a heavy call environment
• Communicate successfully with management and production teams

REQUIREMENTS FOR CUSTOMER SERVICE COACHES:
• Have a minimum of 1 year of non-scripted call center experience
• Have a minimum of 1 year of team lead, management or coaching experience
• Be technically inclined, and able to learn new systems and software quickly
• Must have outstanding phone, customer service, and problem-solving skills
• Must have strong written and verbal communication skills
• Must be familiar with Microsoft Suite

HOURS AND BENEFITS FOR CUSTOMER SERVICE COACHES:
• Pay: $20 per hour
• Monday thru Friday: 1st shift Flexible Hours
• Located: Brooklyn Park
• Long Term Contract: September thru June

APPLY NOW:
Stp8@therightstaff.com

THE RIGHT STAFF offices are NOW welcoming walk-in job seekers! Please be prepared with the following documents: Your resume, one professional reference, and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!
We thank all interested candidates. However, only those selected for interviews will be contacted.
THE RIGHT STAFF is an equal opportunity employer.
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