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Bilingual Customer Services Representative

Minneapolis, MN

Post Date: 06/24/17 Job ID: 00005K6Y Industry: Other
Do you have at least 1 year of call center experience or 2 years of customer service experience? Are you fluent in Spanish or Somali and passionate about customer service? If so, apply today!

THE RIGHT STAFF is currently looking for Bilingual Customer Services Representatives! To apply, send your current resume to mpg3@therightstaff.com or by calling (763) 478-5454

Bilingual Customer Services Representative details:
Contract with a possibility of contract to hire
Full time hours Monday through Friday- must be available between 8: 00 A.M. And 6: 00 P.M.
Located in the Minneapolis
Pay: $15.00 per hour

Bilingual Customer Services Representative duties:
Maintain good working relationships and.communication with external and internal customers
Maintain and demonstrate thorough knowledge if information systems and ACD telephone system
Inform team lead of any identified trends or issues that present during calls
Investigate and resolve questions from customers both internal and external regarding: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, etc.

Bilingual Customer Services Representative requirements:
One year call center experience or two years of customer service experience
Fluency in Spanish or Somali
Health Insurance, physician group practice, or.community agency experience preferred
Proficient PC skills and knowledge of Microsoft office products
Working knowledge of medical claims and or medical billing processes
Experience with Amisys and MACESS type software packages

THE RIGHT STAFF offices are NOW we.coming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find your right job right NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

Applicants selected for this position with our client will be required to.complete a background check/drug test. successful.completion of this assessment is required for further consideration.

THE RIGHT STAFF is an equal opportunity employer.

Key words: Customer Service, Spanish, Somali, bilingual, Amisys, MACESS, health insurance, call center.
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